Please note this role will be working in the venue, but will be employed by Super Serve.

About Us

Superserve Manchester Ltd are a collective of industry insiders who combined have worked on a variety of large scales projects across the UK to help the client deliver their F&B operational objectives. This includes running bars in festivals such as The Garden Party and Mint Festival, setting up and being responsible for F&B delivery in venues including YES in Manchester, The Merchant Liverpool and The Moth Club in London and delivering first class gastronomy experiences in venues up and down the country.

With the biggest project to date on the horizon, Superserve are now recruiting for a high-level Café & Restaurant Manager to be responsible for the launch of the F&B within Factory International and the day to day running of what is set to be one of Europe’s biggest venue openings this year.

This world-class cultural venue in the heart Manchester will present bold new work by the world’s most exciting artists – from music gigs to major exhibitions, original theatre to daring new dance, all incorporating the latest in digital technologies.

The Role

Superserve is a vibrant, multi faceted new hospitality venture which will be based out of Factory International and we're looking for an experienced Restaurant a to join our team.

As the Café & Restaurant Manager, you will be fully responsible for day to day delivery of the F&B operations within the venue, cashing up, training, and helping develop the identity of the venue. The candidate must be confident in running the food and beverage for large scale events and be comfortable managing larger teams of support drafted in for high volume events which includes live music with capacities of up to 6000 people, festival style events and large banqueting sit down meals.

You will be responsible for the day-to-day operation of the food outlets within the venue and directly supervise all supervisors and team members, guiding them in operating their departments / responsibilities when on shift and delivering KPI's with the Superserve Operations Manager and Directors.

Responsibilities

• Responsibility of all café and restaurant operations within Factory International on behalf of Superserve
• Recruit all team members within the café and restaurant outlets within Factory International
• Ensure that the café is clean, safe and well maintained at all times
• Manage inventory and ensure that all supplies and ingredients are ordered and stocked accordingly
• Create weekly rotas for all café and restaurant team members
• To ensure all guest requests and queries are responded to promptly and effectively
• Lead a large team of full time, agency and event staff
• Ensure brand values and standards are delivered and profitability is achieved
• To analyse mystery diner reports and communicate back to your team, finding ways to improve and learn

Essential Skills

• Have at least two years experience of working within a similar role and environment
• Proven strong organisational skills and multitasking abilities
• Experience of driving sales activity
• Capable of motivating a large disparate and diverse team
• Proven experience of leading staff training programmes
• Strong understanding of the industry and wider cultural sector and up to date with food and beverage industry trends
• Strong EPOS system knowledge
• Have a solid understanding of financials along with a proven track record of driving profitability
• Take a proactive hands-on approach to driving your business forward.
• Bags of energy.
• Love for hospitality – it’s what we do!

Desirable Skills

• A fearless attitude
• Lots of energy
• Experience working with 3^rd party suppliers
• Experience working with volunteers
• Entrepreneurial and creative
• Prior opening experience

Why work for us?

• Generous salary package (based on experience)
• Discount on food and drinks at any company venue, for you and up to 3 friends - any day, any time.
• An extra day of holiday added to your allowance each year you're with us (up to 5 extra days)
• Free CODE app staff membership with loads of discounts on pubs, bars & gyms
• Free counselling and legal advice through our 24/7 employee helpline provided by Hospitality Action
• Membership of Wagestream, which allows you to access up to 40% of your earnings between pay dates
• Cycle to Work Scheme
• Flexible working hours

£32k OTE

Rose Fifteen Ltd is an equal opportunities employer and we welcome applications from all persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership, whether they have a disability and whether they are part of any other groups that could bring a diverse perspective to our company.